Betting Jackpot Privacy Policy —
How your data is kept secure

Betting Jackpot is an online gaming platform. We understand that your personal data is highly sensitive, and protecting it is one of our most important responsibilities. This privacy policy explains what information Betting Jackpot collects, why it is collected, how it is used, and how it is kept secure.

This policy applies to the Betting Jackpot website, Android app, iOS app, and all associated digital services. In this policy, "we" and "Betting Jackpot" refer to the entity operating the platform; "you" and "member" refer to any registered or unregistered user.

Betting Jackpot believes privacy is a fundamental right — not merely a legal obligation. That is why we have a clear reason behind every piece of data we collect, and we never collect information that is not necessary.

Betting Jackpot collects information in two main ways — what you provide directly, and what is gathered automatically while you use the platform.

Directly provided information: Your name, mobile number, and date of birth provided at registration are collected. During KYC verification, details from your National ID or birth certificate are obtained. Payment method numbers are recorded during deposits and withdrawals. Any conversations with support are also kept on record.

Automatically Collected Information: Each session on the platform automatically records your device type, operating system, app version, IP address, and login time. This information is used for security verification and fraud prevention — not for advertising.

• Registration form details — for identity verification and account creation
• KYC documents — for age verification and large withdrawals
• Payment information — for processing transactions and issuing refunds
• Gaming activity — for responsible gaming monitoring
• Device & network information — for security and fraud prevention

Betting Jackpot uses the information it collects for the specific purposes listed below. Each purpose is explained alongside:

1. Account Management: Identity information is used for core functions such as login, password reset, and security verification.
2. Payment Processing: Financial data is used to credit deposits, process withdrawals, and maintain transaction history.
3. Security & fraud prevention: Technical data is used to detect unusual logins, verify multiple accounts, and review suspicious transactions.
4. Responsible Gaming Monitoring: Gaming data is used to send alerts if a user's gaming behavior appears unusual — such as excessive time or money spent.
5. Service Improvement: Anonymized data is used to analyze which parts of the platform see the most activity and where issues arise.
6. Legal Compliance: Your data may be used to comply with applicable laws and to respond to requests from regulatory authorities.
7. Customer support: Our support team can access your account and transaction details to resolve your issue — strictly for troubleshooting purposes only.

Betting Jackpot may use your data to deliver a personalised experience — such as sending notifications about your favourite sports or relevant offers. You can opt out of these communications at any time.

Betting Jackpot does not sell your personal data to third parties. However, limited information may be shared in specific circumstances to deliver our services:

• Payment Gateway Providers: Only the information required to process transactions via bKash, Nagad, and Rocket (mobile number and amount) is shared. Nothing more.
• Security & verification services: Required information may be shared with approved identity verification services for KYC purposes.
• Legal obligations: Information may be disclosed in response to a court order, government directive, or lawful request from a law enforcement authority.
• Fraud Prevention: Information may be shared with the relevant authorities in connection with investigations into money laundering or serious fraud.

Outside of these four circumstances, Betting Jackpot does not share your data with anyone. Your information is never sold or transferred to advertisers, data brokers, or any other commercial third party — this goes against our core principles.

All service providers who receive your data are contractually bound to meet Betting Jackpot's privacy standards. They may only use the data for the specific purpose it was shared — nothing else.

Betting Jackpot uses multiple layers of security to keep your data safe — measures that are comparable to international banking and financial services standards:

• SSL 256-Bit Encryption: Every connection is encrypted — all data transmitted between your browser or app and our servers is encoded and cannot be intercepted or read in transit.
• Server-Side Encryption: Sensitive data stored in our databases — including password hashes and KYC documents — is protected with an additional layer of encryption.
• Access controls: Only authorised staff can access specific data. Every access is logged and reviewed on a regular basis.
• Regular Security Audits: Cybersecurity experts conduct regular system audits to identify and fix vulnerabilities.
• Two-Factor Authentication (2FA): Members can enable 2FA on their account — OTP verification will be required at every login.
• Automated security alerts: An automated SMS alert is sent whenever a login is detected from a new device or unusual location.

The Betting Jackpot website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

Essential cookies are required for the platform to function properly and cannot be disabled. However, analytics cookies can be turned off from your browser settings without affecting any core platform features.

Betting Jackpot does not retain data longer than necessary. Different retention periods apply depending on the type of data:

• Account Information: Retained while the account is active. If a deletion request is submitted after account closure, personal data is removed within 30 days.
• Transaction History: Financial transaction records may be retained in anonymised form for up to 5 years after account closure due to legal obligations.
• KYC documents: Identity verification documents are retained for up to 2 years after account closure — as required by law.
• Support Conversations: Customer support records are retained for up to 2 years after the last interaction.
• Security Logs: Device login and access logs are automatically deleted after 90 days.

Once the data retention period ends, information is securely and permanently deleted, or fully anonymized so that no individual can be identified.

Every Betting Jackpot member has the following rights regarding their personal data. Contact our support team to exercise any of these rights:

Betting Jackpot strictly enforces an 18+ policy. We do not collect information from or provide services to anyone under the age of 18. Age is verified at registration, and date of birth is confirmed during the KYC process.

If there is any suspicion that a minor has opened an account using false information, the account is immediately closed and all collected data is securely deleted. If a parent or guardian believes their child has registered on Betting Jackpot, please contact support immediately.

Betting Jackpot may update this Privacy Policy when necessary. You will be notified via SMS or app notification to your registered mobile at least 7 days before any changes take effect. A summary of changes will appear next to the "Last Updated" date at the top of the policy.

If you do not agree with the updated policy, you may request account closure before the changes take effect. Continued use of the platform after the changes will be treated as acceptance of the new policy.

For any questions or concerns about the Privacy Policy:

• Email: support@bettingjackpot.best
• Live Chat: From the chat icon on any page of the Betting Jackpot website
• Response time: Usually within 3 minutes on live chat